To offer shipping customers, partners, in-house departments and even recipient customers rapid access to proofs of delivery (PODs), carriers need to implement a digitized document management system, and to ensure that PODs can be accessed on the Internet.
On account of the large volume of everyday documentation handled by parcel carriers, and the growing demands of shipping customers, this service calls for a dedicated management system, superior processing capabilities and a reliable and secure technical infrastructure on account of the fact that it is open to the Internet.
Of course, such a task could be handled in-house. Document management activities, however, are not the core competence of logisticians, and so many companies choose to outsource this aspect of their business.
Many of the major European carriers, such as DHL, GEFCO, GEODIS, GLS, HEPPNER, MORY, NACEX and SERNAM, have entrusted their document management to Neopost Shipping by opting for the Neopod® Advanced solution.
A Comprehensive Service Dedicated to Proof-Of-Delivery Management
Neopod® Advanced is a "Managed Services" solution entirely dedicated to managing PODs for parcel and express carriers.
This service-oriented approach means that you will rapidly find a tested, up-to-date solution meeting your needs. It also means that you will not need to invest in resources for digitizing and managing your documents, or in the technical resources required to develop and host your solution. In conclusion, it is the ideal formula for assisting in the development of and managing the seasonal fluctuations in your activity without committing to new investments in IT or personnel.
In order to meet the specific needs of each company, we adopt a personalized approach and provide project support overseen by a dedicated Business Support representative.
The digitization process is adapted according to the structure of your documents to ensure that business data indexing is as effective as possible.
To become YOUR solution, the hosting website from which documents can be accessed is customized to reflect your own corporate identity.
All of your documents are processed in our scanning centers to be available on the Internet in under 24 hours. They are then classified and archived in our warehouses for the duration of the contract. Documents can be either deposited or sent to our centers by mail, or faxed by subscribing to the neoFax option.
Depending on your requirements, you can either retrieve your documents by connecting on your Neopod® Advanced web site, or using URL/API-type links to access images directly from your ERP application, your CRM or any other information system.
Information and digitized documents are hosted at our Neopost Data Center.
Our infrastructure, based at 2 distinct hosting sites connected by an optical fiber link with data replication and load balancing hardware, guarantees high information availability.
For those of our customers working with partners who have also opted for the Neopod® Advanced solution, gateways can be established to access the PODs of the deliveries handled by these partners.
Original documents and copies can be requested by contacting our Customer Service between 8:30 a.m. and 7:00 p.m from Monday to Friday.
An Scalable Solution that can Integrate your Track & Trace
When transporting goods, parcel tracking and POD often go hand in hand. Neopod® Advanced enables you to integrate the Track & Trace component into your documentary base to transform it into a comprehensive Track & Trace base that can be accessed from the Internet, offering you complete traceability on a single system!
For more information, please see our Track & Trace range in our Solutions section.
A Scalable Solution To Enhance Your Document Management System
If you are in search of a more comprehensive document management solution, or if you would like to offer your customers, partners and offices access to other documents such as invoices, correspondence, contracts and dispute files, we propose you to upgrade from the ‘Document’ to the ‘Electronic Folder’ Neopod® Advanced solution.